Smart Voice Agents for Inbound & Outbound Calls
Our advanced voice agents handle both inbound and outbound communication, with tailored workflows for patients and providers:
For Patients
Automated outreach to remind and guide patients about returning their genetic test kits.
Clear, conversational explanations of claim denials and next steps.
Available 24/7, ensuring timely assistance and eliminating longwait times.
For Providers:
Direct interaction with doctors to explain prescription claim denials.
Real-time suggestions of clinically appropriate alternative therapies based on our pharmacogenomic data.
Seamless integration with provider workflows to reduce administrative friction.
Chatbot for Multichannel Engagement
Our intelligent chatbot offers a frictionless experience across web and mobile, enabling:
Two-way conversations with patients and providers.
Instant support for common questions about test status, claims, or results.
Scalable and secure automation, designed to maintain compliance with healthcare standards.
Designed to Support, Not Burden
Our AI communication tools are built with the clinical workflow in mind. By automating routine conversations and offering actionable insights, we:
Reduce administrative load on providers by handling repetitive tasks and front-line communication.
Support better decision-making by providing timely data and alternatives when prescriptions are denied.
Maintain a safe prescribing environment for patients through real-time recommendations grounded in pharmacogenomic insights.
Keep the doctor in control—our tools empower providers without adding more to their plate.
With Blue Genes AI-powered agents, we make it easier to stay connected, compliant, and clinically informed—while freeing up time to focus on what matters most: delivering exceptional patient care.
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