SMS Help

What Types of Messages Do We Send?

If you've opted in, you may receive SMS messages related to:

• • Appointment confirmations and reminders
• • Order and shipping notifications
• • Test result availability alerts
• • Customer support follow-ups
• • Promotional messages (only if separately opted in)

Message Frequency

You may receive up to 20 messages per month depending on your activity. Frequency varies based on your interactions with our services.

How to Get Help

If you need help with a text message you received from us:

• • Email: [email protected]
• • Call: (888) 215-2784

Include your name, phone number, and a brief description of the issue.

How to Opt Out of SMS

To stop receiving SMS messages:

• • Reply STOP to any message from us
• • Or email [email protected] with the subject "Unsubscribe from SMS"

You'll receive a confirmation that you've been unsubscribed. Please note: opting out of promotional messages won't affect essential account-related texts unless you request full removal.

Standard Disclaimers

• • Message and data rates may apply.
• • SMS delivery may be delayed or limited by your carrier or wireless network.

Additional Information

You can view our full Terms of Use and Privacy Policy for more details on how we handle your information.

Still have questions? Contact us any time.